1 character is stuck on loading screen

1 character is stuck on loading screen please help was loading into aquiline tail when game crashed now I can’t load him in

Server galatur
Hero name Joshuasmoshua

Hey there @Joshuasmoshua, Welcome to the Lost Ark forums!

Sorry to know your character is stuck. Let me help you moving it to a safe area and see if that works.

I’ll let you know once it’s done, in the meantime, please verify the integrity of the game files..

Edit: @Joshuasmoshua I need you to log off the game for me to relocate you, let me know once I can start. :wink: