I was disconnected 2x during Valtan’s fight, just before the down. 2x that I couldn’t get the rewards. It never happened to me like that.
It’s really too frustrating.
Sorry to hear this has been happening to you, MykL.
I’ve moved this over to the support section so our support team can check into this.
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Hello @MykL and thank you for moving this one over @Centeotl,
I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.
Hope this helps and see you in Arkesia! 