3 day gift crystalline aura was never sent

I logged in yesterday with my friends who all got the gift for the server wait times but I got nothing, even after the 2 hour wait to play the game, please help, just feel like a slap in the face when you get snubbed from the small apology gift.

Hello @ ! Hope you are doing great today!:dragon:

Welcome! We are glad to have you here! Thank you for posting into our forums!:sparkles:

I’m sorry to hear that your Crystalline Aura is missing form your game, we want players to have the best time at Arkesia and this kind of issues is something we don’t want you to experience.

There has been official communication regarding the late deliveries of packs and Crystalline Auras as it has brought some concerns in players, you can see it here: Regarding the In-Game Store & Product Inventory

We very much appreciate your patience as they are looking for a fix!

See you in Arkesia!:crossed_swords: :leaves: