8k royal crystal gone after attempting to buy crystals with full inventory

Hello, so I attempted to purchase the monthly crystal bonus pack but did not realize my product inventory was full ( LM prep). I cleared up some space and went back and noticed that it had taken my royal crystals and did not give me the crystals I purchased. I looked in my char’s inventory/pet inventory and mail. Any help would be appreciated!

So update on this, put in a ticket the same day as this post. Have talked to the support multiple times. Still no resolution or feedback on this matter. Becoming a bit concerning on how this is being handled.

Wow still not resolved after 2 weeks? Wth is support doing. So sorry this is happening to you