And that’s on you for assuming companies don’t automatically ban with bots, and give out bot responses to support.
That screenshot doesn’t tell me ANYTHING other than that’s why he was auto banned by a bot, and the bot support gave the automated bot response to it.
If you don’t question anything like that that’s your issue, but I’m sure whenever it happens to you you’ll be on a different side.
It is bold of you to assume it wasn’t looked into considering they are legally required to look into all appeals.
??? No they literally aren’t, if you think any company looks into an appeal on the first message you send you’re mad.
Have you not seen any videos on youtube and how many times it takes to get a false ban reversed? (not to mention that’s for BIG creators, the little ones likely are sol)
Yes they absolutely are, or the system wouldn’t exist in the first place. You clearly don’t know enough about what companies are required to do to even have this conversation. But its ok, you can keep your tinfoil hat that AGS is out to get people, and mercilessly bans people for no reason and then refuses to unban them with no actual appeal process.
going to block and move on, hope ags hires you soon!
If your friend is innocent I wish him luck getting it reversed 
Yes because AGS Has such a fantastic track record when it comes to banning players.
that would be great if that simple,apparently its not.
Ok short explanation how this works.
You make an automatic ban system you don’t know the false positive rate of but you consider it being ok.
False positives being handled by support. Support are underpaid people that sit there having way too much work for too short amount of time and ontop most likely are paid by cases closed instead of hours worked.
What you think happens next?
my friend playing the bot class with rainbow stats, no stronghold levels, and no guild that’s on its own separate steam account got banned by the bot detection
weird, wonder how that happened, the only way it would be more of a coincidence is if they really enjoyed doing endless chaos
Assuming it’s a false positive, you need to keep sending messages until you get a real person or you get blocked from sending in tickets. Everyone’s worst nightmare is needing to contact AGS support for anything at all.
They should send the proof that he cheated, not the opposite…
This is insane, I think they don’t know at all, he got flagged automatically and support won’t bother looking into things…
Isn’t ark pass still a thing?
Every ban should provide a reason to why you got banned. If it’s botting, it should say botting, not cheating. Cheating can mean litterally anything, and a innocent person will never know what “cheating” is, and therefore can’t provide whatever they need to provide to appeal. A cheater will know what he did, even if it says “cheating”, and won’t bother to appeal unless he knows that he can get away with it. (Like RMT)
There has been countless of false bans in games, and amazon is no different, if not worse with their automatic system which they keep saying is checked by real people but is obviously not true at all.
“I’m asking for my friend”
“For research purposes”
never gets old.
Yup, ark pass, welcome challenge + events in game but seems like people forgot about it
In my case when the ban waves happened I got banned and the message said nothing, no botting cheating or whatever.
Send a ticket asking why, got replied by a bot that my appeal were rejected and asked to send more proof. Weird because I am asking not appealing.
Send another ticket, got same replied. Looks like AGS also use bots.
Then on my 4th ticket finally a human replied that saying they will review my case and asking me to wait.
After 3 days I can back login to my account then I found all my mail have been deleted.
Apparently they ban me for receiving spam mail from the gold seller ( please delete the mail immediately if you receive them too).
One of the worst experience with the customer service I ever had, but dont give up if your friend are a legit player keep trying.
That’s not always the case tho.
Very common nowadays and every next year becoming easier and bot’s programs becoming smarter.
It was already a redflag that his “friend” didn’t make the post, but that pretty much settles it. The account is not trusted, so the playes didn’t buy anything including arkpass and to complete the free version of it, you need to do a lot of mini quests for a list a month, including Ghost Ship and other trade skills. @Roxx
I have to lock this thread as conversation is turning combative. I’m sorry to hear your friend was banned but there is nothing that can be done at this time from the forums. CMs cannot access anything that has to do with bans nor do we have any say in unbans. I’m sorry for his frustration in this, but would advise him to continue talking with customer service about it.