That’s fine, but the problems like OP is having are occurring now and they are offering insufficient support. That’s the point of this post and people are flaming OP for what comes down to lack luster functionality.
As far as I can tell OP has every right to complain/critique about his experience with support and they (the company) should do better.
Every mmo, even other genres I played, had good customer support in regards to helping you fix a mistake that you made (for example throwing away/selling something by mistake or making a choice which you regret right after). That SG/AGS tells you they can’t help you with such problems is sad and gives it’s players a bad feeling about the game/company in general, atleast that’s how I would feel.
Luckily I always wait before claiming or doing something to find out what’s best for me, and only then doing the conscious decision, so I never had a problem, atleast yet.
AGS suck
Not trying to bash, but its not that your post was long, it’s the fact that it was literally a wall of text. After a few lines, words start merging with each other. I can’t speak for others, but the text gets blurry.
I’m willing to bet that if you wrote a 4000 word post, with structure, people would read it no problem.
AS for your issue, take comfort in knowing that I had a guild mate who was one hone away from T3, and he accidentally destroyed his +15 weapon after accidentally equipping a 802 chaos weapon.
Look on the bright side!
thanks fam
To be fair you cant expect them to fix one mistake a day from 500,000 people. Move on.
How much did you pay for this game? Ok then
What’s your point here? Just cause it’s free2play it doesn’t need proper customer service?
Your definition of proper customer service is clearly way different than mine. First off i HAVE AND WILL NEVER go to support for anything that is my fault. I will not be a karen period.
Support should be for technical issues… not oh i deleted the wrong thing crap
Ia m not reading all that.
But I agree on the fact, that the customer support is terrible.
Everytime I report a game issue or a bug, obviously with proof, the answer I get is the same robot copy pasta. “Disable VPN, update drivers, check internet, verify game files, reinstall”.
Now that I have done all that more than a dozen times, they changed to simply replying with, “I don’t understand your message.”
I still randomly get desynced. There still happens to be an unannounced input delay.
Guess my GPU drivers are changing the game files whenever they feel like it. That’s how the support made me feel so far.
this giant block of letters actually makes my eyes hurt.
someone needs too format that so its atleast legible o.o
If that’s your take on this then so be it.
But you should never work in customer service then. The customer shouldn’t feel like a fool for using a product in a wrong way. Instead the customer service should help him the best they can to make him happy.
Other successful mmo’s also managed to do this
Why does every player think they are entitled to everything? Lol Don’t assume you get free stuff every time just because you get it once. Too many assumptions. And you can only blame yourself for your mistakes.
Wow then you were lucky in refining what you want. If you invested like that why are you crying
I would love to read but it hurts my eyes as of now. Have you heard of paragraphs and punctuations?
youre the one clicking the button bro. no customer support for you when you click the wrong button
to further strengthen this argument here are my two cases of many with amazon games support
literally irrelevant. a game being free is an absolutely pathetic and spineless excuse for dog shit customer service.
Small feedback on your post to make it a little easier on the eyes- try adding spaces in between your paragraphs and lists. I have no issues with the length of your post because I’m a firm believer that sometimes providing constructive feedback may require you to go into nit-picky details.
Regarding the actual content of your post, I do personally agree that AGS’s customer service side of things is lacking. I’ve heard that this is because the customer service representatives you speak with are just the same people you would speak with from say the Amazon store - meaning many of these people aren’t actually involved with the game, but are likely just given scripts on how to handle certain situations.
Regarding compensating the player for mistakenly opening a box or similar, I think I will have to disagree with you on this one. It really depends on what the issue is - for instance, redeeming the Feiton powerpass early because of a false expiration date, or claiming the express event pass on a tier 3 character are issues that stem from objective issues with the game (You can check my one and only post I’ve made in this forum about the express pass and its UI/UX issues). However claiming a blue snowboard mount and later deciding you want the purple one so you ask AGS to change it for you is something that I don’t think they should do. If a player picks out a wrong item out of the box but the process wasn’t misleading in anyway, then the player is the one at fault, and it is not up to the game to compensate you. But if a game made an oopsie like in the case of the express pass, then we can voice our feedbacks and tell the game to fix it (as they have).
I share your frustrations, OP. The customer service/support for this game leaves soooo much to be desired, and I don’t know if AGS can’t or won’t fix issues, but it’s really frustrating.
I submitted a ticket over a week ago after failing a 100% honing attempt (even provided screen shots). Asked for my mats back, since it should be impossible to fail a 100%. After over a week, they finally got back to me and basically said “well since you succeeded on the piece after, everything looks good!” I have now reiterated/replied 3 times that it is not “good” and I want mats back. They’re response at one point was to “post on the forums and ask players for help regarding the glitch”. Explained players couldn’t help restore mats, that’s literally their job as support for a game. Still awaiting further response, but not hopeful.
To think that game support, in 2022 can’t return items lost due to a glitch in the game is utter nonsense. I mean, to think that they can’t returns items at all is nonsense, but it’s even more infuriating when the loss was due to no error on my end and an error on theirs. What is a player supposed to do, never progress and just eat the loss, even if it’s something needed for game progression (quest item bug, for example)? That’s ridiculous.