AGS suck
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Not trying to bash, but its not that your post was long, it’s the fact that it was literally a wall of text. After a few lines, words start merging with each other. I can’t speak for others, but the text gets blurry.
I’m willing to bet that if you wrote a 4000 word post, with structure, people would read it no problem.
AS for your issue, take comfort in knowing that I had a guild mate who was one hone away from T3, and he accidentally destroyed his +15 weapon after accidentally equipping a 802 chaos weapon.
Look on the bright side!
thanks fam
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To be fair you cant expect them to fix one mistake a day from 500,000 people. Move on.
How much did you pay for this game? Ok then
What’s your point here? Just cause it’s free2play it doesn’t need proper customer service?
Your definition of proper customer service is clearly way different than mine. First off i HAVE AND WILL NEVER go to support for anything that is my fault. I will not be a karen period.
Support should be for technical issues… not oh i deleted the wrong thing crap
Ia m not reading all that.
But I agree on the fact, that the customer support is terrible.
Everytime I report a game issue or a bug, obviously with proof, the answer I get is the same robot copy pasta. “Disable VPN, update drivers, check internet, verify game files, reinstall”.
Now that I have done all that more than a dozen times, they changed to simply replying with, “I don’t understand your message.”
I still randomly get desynced. There still happens to be an unannounced input delay.
Guess my GPU drivers are changing the game files whenever they feel like it. That’s how the support made me feel so far.
this giant block of letters actually makes my eyes hurt.
someone needs too format that so its atleast legible o.o
If that’s your take on this then so be it.
But you should never work in customer service then. The customer shouldn’t feel like a fool for using a product in a wrong way. Instead the customer service should help him the best they can to make him happy.
Other successful mmo’s also managed to do this
Why does every player think they are entitled to everything? Lol Don’t assume you get free stuff every time just because you get it once. Too many assumptions. And you can only blame yourself for your mistakes.
Wow then you were lucky in refining what you want. If you invested like that why are you crying
I would love to read but it hurts my eyes as of now. Have you heard of paragraphs and punctuations?
youre the one clicking the button bro. no customer support for you when you click the wrong button
to further strengthen this argument here are my two cases of many with amazon games support
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literally irrelevant. a game being free is an absolutely pathetic and spineless excuse for dog shit customer service.
Small feedback on your post to make it a little easier on the eyes- try adding spaces in between your paragraphs and lists. I have no issues with the length of your post because I’m a firm believer that sometimes providing constructive feedback may require you to go into nit-picky details.
Regarding the actual content of your post, I do personally agree that AGS’s customer service side of things is lacking. I’ve heard that this is because the customer service representatives you speak with are just the same people you would speak with from say the Amazon store - meaning many of these people aren’t actually involved with the game, but are likely just given scripts on how to handle certain situations.
Regarding compensating the player for mistakenly opening a box or similar, I think I will have to disagree with you on this one. It really depends on what the issue is - for instance, redeeming the Feiton powerpass early because of a false expiration date, or claiming the express event pass on a tier 3 character are issues that stem from objective issues with the game (You can check my one and only post I’ve made in this forum about the express pass and its UI/UX issues). However claiming a blue snowboard mount and later deciding you want the purple one so you ask AGS to change it for you is something that I don’t think they should do. If a player picks out a wrong item out of the box but the process wasn’t misleading in anyway, then the player is the one at fault, and it is not up to the game to compensate you. But if a game made an oopsie like in the case of the express pass, then we can voice our feedbacks and tell the game to fix it (as they have).
I share your frustrations, OP. The customer service/support for this game leaves soooo much to be desired, and I don’t know if AGS can’t or won’t fix issues, but it’s really frustrating.
I submitted a ticket over a week ago after failing a 100% honing attempt (even provided screen shots). Asked for my mats back, since it should be impossible to fail a 100%. After over a week, they finally got back to me and basically said “well since you succeeded on the piece after, everything looks good!” I have now reiterated/replied 3 times that it is not “good” and I want mats back. They’re response at one point was to “post on the forums and ask players for help regarding the glitch”. Explained players couldn’t help restore mats, that’s literally their job as support for a game. Still awaiting further response, but not hopeful.
To think that game support, in 2022 can’t return items lost due to a glitch in the game is utter nonsense. I mean, to think that they can’t returns items at all is nonsense, but it’s even more infuriating when the loss was due to no error on my end and an error on theirs. What is a player supposed to do, never progress and just eat the loss, even if it’s something needed for game progression (quest item bug, for example)? That’s ridiculous.
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half the people on this forum are. they could release a patch that halves honing rates and halves gold income and people would sti defend them.
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I would wager that to most people, the KR version of the game is significantly better than our version, and not only because they have more content.
I believe that our version should be a 1:1 with the KR version for T1-T2 at least. Guardians in T1 should be 1:1 for max HP, damage, mechanics, etc. Guardians in T2 should be 1:1.
We should have honing buffs in T1-T2 at minimum. Playing a character through T1 and T2 right now is miserable. The ques are long as hell for any group content and when you do get grouped up, either you get massively carried by someone in high T2/T3 or you get a group of misfits/bots. Grouping with bots is terrible. Guess which one happens more often (not the angelic T3s I can tell you that)
AGS/SMG communication is piss poor at best, absolutely terrible at worst. (I assume AGS is more responsible for the negatives here in our region than SMG but that doesn’t mean SMG holds no blame)
The skin release cadence is terrible (I assume they lost a ton of money by not having more skins for sale on release when the population was consistently over 1mil players for weeks)
Their philosophy for class releases is terrible. Release all of them and be done with this shit.
Cutting content was a bad move and will still be a bad move if they do it again.
all in all, they need to step up before the game goes to complete shit and dies. The botting problem alone is slaughtering their image.
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