Hello Lost Ark Team,
I’m not much of a forum user - I tend to just enjoy the games I play and have all my community interactions be in game. But this is a topic that I feel I had to at least try to reach AGS or Smilegate for a feedback, and the forums I think is the only official way to.
As I stated, I tend to just play the game. I don’t usually engage in the rabble of forums or discussions about meta, flavor of the month, etc - I just enjoy playing. I also don’t mind spending on the game. I don’t want to make this post about how much I spend, but I’m sure AGS or Smilegate can see the account tied to this amazon account that I do spend on the game the same amount as a high-end hobby, because to me, this is my hobby. Games. Not just Lost Ark, but in every game I play, I don’t usually look at the prices; I just look at whether or not I want it, and if I do, I don’t give it a second thought. I don’t say this to brag or to flaunt, but just as a context for the next paragraph.
Illegal RMT is discouraging me not from spending, but from playing the game in general. It’s easy to say “you’ve spent a lot anyway, and you don’t care about the price, just spend more” - and I would have agreed with that statement up until a week ago. See, I didn’t fully grasp how big of a difference RMT was. I was under my own ignorant bubble of RMT just costing slightly less than selling crystals. I was surprised to find out it’s at least 400% more efficient to RMT than to sell crystals. Just because I’m fortunate enough to have the luxury of spending as much as I have without much thought doesn’t mean I enjoy being ripped off. If a user breaks Amazon’s rules and gets unpunished for it, why must we follow the same rules they broke? If the punishment is just a three day ban and the balance being zero, that is a bargain and can just be considered additional cost. If I can spend the amount that I did and gear up 6 characters I enjoy to 1525, get level 10 gems, all the golden books that I want, and all it would cost me is a fraction of how much I already spent and maybe a 3-15 day break from the game, I would absolutely take that, and come back as soon as I can to enjoy my purchase.
Regardless of how people feel about whales, I think everyone is united in the sentiment that this unfairness is severely detrimental to the game. I want to go back to my initial statement of how I am not a forum-goer - I tend to just enjoy the game, spend, and if I end up not liking a game I just leave. I have enjoyed Lost Ark enough to make the extra effort to come to the forums and submit feedback. I’m one person that was bothered enough to do this. I can confidently say there are others like me, who have spent like me, likely spent more than me, that have just or are already walking away due to the lack of acknowledgement or statement about RMT.
Why is this thread focusing on spending and people that spend? Because bringing it up is the only thing I can think of to catch Amazon’s attention. I may not be a forum-goer, but the sentiment that Amazon only listens to whales is spread out very clearly in-game. I could have brought up this topic without mentioning my spending habits, but I feel that bringing it up, and knowing that Amazon can look at my account’s history, can hopefully add some weight to this feedback.
In conclusion, Amazon Game Studios, please at least acknowledge that there is an illegal RMT problem. Announcing that you are taking care of the bots without acknowledging the REASON the bots exist is unfortunately painting the picture that you don’t care about the RMT, and that you’re just reacting to the growing complaints about queue times. And the whole meme of “a kingdom ruled by fear is not worth ruling” as an official response to why RMTers are not banned is I can only hope an ongoing joke with the community and not an actual response from someone representing Amazon Game Studios. Please acknowledge the RMT problem, the steps you’re taking or will take to combat it, and actual repercussions.
Thank you, and I hope this message reaches the Smilegate and AGS Teams.