About purchasing Royal Crystals prices bug or mistake help pls

[Thesertey]

Hello Im Turkish player. And today Royal Crystals prices updated but it should be mistake the 5750 and 12000 Royal Crystal prices. We compare to old prices to 1000 and 2200 Royal Crystal prices increased to like %20 but 5750 and 12000 Royal crystal prices increased to like %300 its not normal can you help us to fix it please

[Centeotl]

I’ve moved this over to the support section.

[Achieveme]

Hello @Thesertey

Hope you are doing great and apologize about this situation.!

I understand that the price changes with the region even though this topic will need to be scalated by a web ticket so it can be properly investigated.

Contact Us | Amazon Games

Cheers Hero!

[Witcherr]

We have been discussing the issue for 2 days at this link and a ticket to Amazon Games has been opened, but there is no response. Don’t worry my friend, they don’t care.

Royal Cristal Price Increased 3x [TR] [AR] [BR] [COP] etc

As I learned from the forum, prices have been increased by 10% in many countries, but this increase rate is 231% in Turkey. Looking at the prices, it is clear that there is a mistake. The lowest package seems to be the cheapest option, while the highest package should be cheaper. old prices and dollar comparisons. (Since lost ark was relaised, $1 was 14 Turkish Liras.) 10$ RC = 140 TRY (1$=14 TRY) 20$ RC = 280 TRY ($1=14 TRY) 50$ RC = 482 TRY ($1=9.64 TRY) 100$ RC = 965 TRY ($1=9.65 TRY) a…

[meowmimi]

Has there been any update on this? I want to purchase another char slot, but these prices…

[Kagami]

Hi @meowmimi

Hope you are doing well!

Thanks for your reply!

Regarding to your question, I would like to share the reply made by one of our community manager in the following post related to this.

Royal Cristal Price Increased 3x [TR] [AR] [BR] [COP] etc

The recent price changes are the result of updates made against the current currency exchange rates so that prices remain normalized across regions without significant differences in cost from region to region. Due to this change, some regions will see slight decreases in pricing while others will see increases. The pricing that was released in Turkey on the day of the update (2/8) was incorrect due to a back end error, and this has since been fixed. If a purchase was made before this fix was i…

Hope this information help you!