Well i was finding a party but decidid to do one on the party finder
Character name: Terrylcrews
Server Regulus NA east
So when we press to accept to enter the dungeon it got bugged but few seconds i entered to the abyss but i was the only one there and other few seconds kicked me right away, when i tried to do the party again with the same people i saw that the abyss was counted as finished but without the rooster count, now i cant do the abyss with my alt pliss help @LostArk
It happened to me for challenge abyys. I press enter then loading screen took 1 min ( appearently eentry bugged for some1 and it was outside) then after 1min game automatically teleported me back to punika without even seeing the dungeon. The party was disbanded and guess what….
I lost the entry :)))) haha.
Not funny. This game is joke sometimes
Hello @Dorne and @arikanorh,
I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.
Hope this helps and see you in Arkesia! 
yeah they need to fix this game
literally was the game fault and won’t give me the ticket, garbage ass team
So the other 3 people who was on my team will loss the entry too? because of this bugged game and they didn’t have any fault only the game, you can clearly see that’s bugged
did count as finished but the rooster count is on 0 so how it’s my fault or connection and my teamates too have this problem
Wow good support we have
@Fenrirskoll Thanks for taking your time to reply my post. My situation is not about disconnect or something. İt is a known abyss dungeon bug and it still exists after months
Hello @Dorne and @arikanorh,
I am sorry to hear of your lost entries but, unfortunately, what you mention is not considered a known bug and cannot be treated as such. Sadly, if the pass has not been granted back then the system did not deem your loss of entry as caused by a verified server crash or outage.
See you in Arkesia!
@Fenrirskoll Ok let me make this clear for you
I think this is more cleared now.
Here is the more recent incident for the problem
Hello @arikanorh,
Thank you very much for your thorough clarification of the issue. Please bear in mind, as the system currently stands, if that one player or those three players did not get connected then the system would look at it as an early disconnection. If the disconnection was not caused by a server crash or outage, then the system will not grant the re-entry.
The case you mention, whereas it may have happened to several players, is not officially considered a bug by the devs but it is something you may want to get some visibility on. In order to do so, I suggest you enter all the data you provided here in the Bug Reports section and with all the details required by that forum section.
Hope that helps and see you in Arkesia!
