Abyssal Dungeon Bug Weekly Entry Count Exceeded

yesterday i made abysall dungeon aira oculus.when i click enter,the loading took so long (never experience like this with my main character) and when done loading,my party gone and 3 sec later i teleported back to city and it took my weekly.i never disconnect so it means i dont have problem on my side right?.can i have my weekly ticket back?

Username: Revestival
Server: Antares
Abyssal Dungeon: Aira Oculus Normal

Hello @jelek_top1,

We understand that situations like this are very frustrating and that’s why you normally will get the restoration ticket but unfortunately for this since it was not a disconnection on our side we will have to wait until the weekly reset.

Here there is post made by one of our community managers regarding this:

Thank you so much for being such a valuable and invested player!

Have a nice day a see you in Arkesia! :leaves: :dagger: