Abyssal dungeon lock out after server restart

DCed for server update while in abyssal dungeon and locked out now. amazon support says tough cookies…

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its weird cause in different version of the game they mail you a ticket so I dont understand why they cant do it here

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It’s not even a different version of the game. My friend plays on NA and got a refund ticket when he himself disconnected from an abyss last week. Not sure why they’re saying it can’t be done now.