Made a post, honestly I believe the servers in general are getting overloaded on the daily not in terms of just queue times but with newcomers onboarding the game which in turn affects the entire servers capabilities of information processing.
bump. unplayable, we tried queuing for one hour and it didnt work at all.
It’s because any instanced stuff requires a “virtual node”. There are separate servers that host these environments. It looks like when you run an instance solo, the way it’s handled is very different from when it’s multiplayer. Anyways, there is a hard limit on how many of these nodes can exists at the same time. So what happens is when you try to queue with friends is that the client requests to spinn up a new node, but the server says “nope!”. Because it’s at its limit.
Not sure what technology the game is built on, so can’t say for sure if it’s scalable with multiple servers. It could be that it’s limited to 1 physical server. Meaning that they can’t simply load balance the instances. They could only upgrade the hardware of the current server. But that might still not solve the issue if it’s too many players.
Literally every day, the game is unplayable between 1pm-1am…
What I find worrisome is I see absolutely no statement about this issue from Amazon. An update could be good as it is not only about endgame dungeons but in fact every multiplayer dungeons/instances.
Same here unable to use matchmaking since yesterday.
Would be nice to get some response.
Name: Thamo
Server: Central EU Thirain
Same problem with matchmaking
Name: Iza
Server: SA Kazeros
Can we get a clarification on what’s causing these problems? Because this is the fifth day in the row of not being able to enter dungeons in a premade group.
If the issue is with servers, I’d rather just drop the game for a few months and come back when 80% of the playerbase is gone and I can actually play the game the way it’s supposed to be played.
Its Friday afternoon and the problems with raids etc are up again. I cant even get a matchmaking group up b/c it bugs out every time. “Admission canceled. Some party members are not ready to enter” even tho all are blue.
Hello there,
I also have the same problem as you; I can’t join a queue and when I finally do, if I take more than a second to click on “accept” the game considers that I was too slow and cancels the queue. So, to be able to play, 4 people must manage to get into the queue and accept all of them very quickly…
On the other hand, it is impossible to do, chaos dungeon, abyssal or guardian with these friends since the game categorically refuses to let us enter with a predefined group.
Having to play an MMO alone is somewhat disturbing.
Beyond the fervent wish for this to be solved quickly, could someone please explain to me what technical problems cause this kind of problem? I’m not a server expert and I have a hard time imagining what is preventing me from joining instanced content with friends.
Thank you in advance
Sarcam
Well Roxx, having folks on it is a step in the right direction, but I fathom the guess that you hope that some people will switch region from central europe to the west europe servers in order to minimize the load on the central europe server. It won’t happen as much as you would like. Yes some will be bothered by the queue’s but most will stay on their respective servers because they already spend a lot of time getting what they got - that includes twitchdrops etc. which they won’t have when start new.
Don’t forget about the hours and hours we spent in this game, getting to where we are right now. Do you really think the western world will just be “oh well, let’s do it again!”? There’s the difference between the western and eastern. I know that you guys love to do chors - no matter how many times you do it - you do it. It’s in the culture. In the western world, if you do something too many times and you don’t like it, you quit. So either you get that thoughtprocess in your head and accept that the western and eastern world are indeed two different mindsets and might need to be handled a bit differently. We don’t like loosing our stuff, we don’t like repeating tasks and starting something completely anew is something that only few of us “westeners” do.
Not to be driving a dividing force inbetween the eastern and western culture - but there are differences that need to be considered. If a western company tries to do business with an eastern company, they learn about their traditions and mindset in order to do better business with them. Same thing applies here.
So I recommend that you guys start working on a viable regionswitch for a complete roster. Viable meaning forbidding transfer if the ilvl you got is much higher than anyone elses on the target server. Otherwise I don’t see this situation resolving anytime soon.
That being sad - the underlying issue is pretty simple. Your instanceservers are regionally linked. You have one big hotzone, which is called central europe. There are just way too many people playing right now so your loginservers have a pretty harsh time (login queue’s of 15k+) and your loadbalancing servers for instances are smoking as well.
Inside an instance it’s all nearly good going. But the protocol used to connect the instance, chat and normal servers is messing up. Inbetween those servers is so much lag that writing in an instance takes 30 seconds to appear (even if it is your own, which would mean that you stay connected to the chatserver on the regionserver) and the instance server (own instance, and the bounceback between chat send (15 secs to server, 15secs back to display) is pretty large.
I think you probably already identified the problem by now, but you might want to wait until folks use the new “western region” as their new home. But like I said, that won’t happen like you expect.
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Problem still there on Beatrice Server too, fix asap
Still happens on any dungeon I try to enter
matchmaking broken for 3 days on EU servers, please fix it!
can we get a update or even a eta on fix for this it is killing the game spending hours getting the same error over and over even if you are in a party of 4.
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Yes - We need update on what is actually going on and how this will be fixed.
I can confirm this is NOT fixed 
as of 1min ago
I had to queue for about 15 times in order to enter.
EU - Slen server.
Matchmaking is now even disabled not available anymore to click 
They perfectly know the problem is present but the truth is they are only buying time with fake messages like “we are working on fix/workaround” while doing absolutely nothing. Problem is related with high servers population and underscaled capacity of servers. They are simply waiting for actual number of players to drop as initial hype will vanish.
The funny thing is they just created a new region but they don’t allow character transfer.
There is no need for a genius to understand many players wont stop to play a character they have already invested time (and possibly money) just to start again from scratch.
This situation is frustrating and insulting.
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Yeah it looks this game is totally broken eighter Amazon showed the complete incapibility in their stuff or smilegate cannot fix a fix in a game they have release 3 years ago.
You stay 2 HOURS in a QUEUE that requires you to use MATCHMAKING to progress but you cannot. So basically this game is completely broken.
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