I am unable to receive mail on any of my characters. I have sent mail though so I am sure I have a trusted Steam account.
Hello @jbelaguas
Welcome to the Lost Ark Forums community. We are glad to have you here.
I am sorry to hear you seem to be having issues with getting your trusted status from Steam to reflect in Lost Ark. Please note that accounts that have not met certain requirements with Steam will have lower purchase limits and will not be able perform certain in-game actions as listed here :
- Initiating player-to-player trades (requests can still be received)
- Sending in-game gifts
- Exchanging Royal Crystals for Gold
- Sending in-game mail with attachments
Some additional restrictions were added with the Patch update on July 20th :
Added new preventions to deter gold sellers. Paid gold (purchased from the currency exchange) will have a 3-day withholding period. Gold that is under a withholding period will be called ‘withheld funds’. Gold without a withholding period will be called ‘available funds’. Withheld funds will be restricted in the following ways:
- Cannot send withheld funds through mail
- Cannot deduct from withheld funds when accepting billing mail
- Cannot use on 1:1 trades
- Cannot use in Auction House
- Cannot use in Marketplace
- Cannot use in Loot Auctions
This is part of a security measure that is in place to combat bots and of which you can further read about here:
In order to make your account trusted you will need to have performed a purchase(s) for at least $5, where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator
Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor mobile authentication for the first time and up 30 days depending on Steam’s clear time.
I hope this helps. Cheers! 