We were in the quest before the update, and then we were forced out of the game due to server maintenance, and when we went online again, we found that we were no longer eligible to challenge the boss. C
Hey I have been following this all day. Many guilds are in this same situation and we have gotten a variety of answers from different community managers. The consensus is that we will not be receiving re-entry tickets as the current way the system works does not cover disconnects due to maintance.
Maybe we can get this changed for the future but I have little hope it will help us this week.
But I heard that someone appealed and successfully got the ticket. So strange…