AGS don't care about EU at all

Galantur gets more stuff while EU gets trashed with another region and we cant even transfer our stuff there
Players in EU were not able to play due to queues and matchmaking not working.

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Sad but true

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The make-good for the folks on the Galatur server is for a subset of players that were affected by a one-off gamebreaking bug that has locked them out of being able to progress through the main story quest/progress at all on their characters. You can see more on that here: Galatur Account Issues

Because we are not able to resolve these bugs in a timely manner, we have decided to grant the affected players something that will hopefully make starting a new character a bit easier for them after waiting so long for a fix. Overall, this situation is very separate from other issues that players are experiencing, and assisting these players has no bearing on others.