All Characters wiped upon log out (Shanti)

[maladeric]

I had just bought $70 of those crystals in game and the new pack… Now the characters that held the purchases is gone?

Hello? What is going on?

[derk4316]

my character on shandi is gone as well. spent 4 hours playing it then went away for 15 minutes to eat dinner and gone

[derk4316]

Characters on Server Asta still missing?

Hello everyone! As recommended if you are not seen you character please exit the game and verify the game files, steps to do it will be on the link below: If after verifying the game files the issue persist, restart the PC and open steam as admin and relaunch the game. If the issue persist after that please contact a representative from the live channels to create the correct report on the specific case. Contact Us Have an amazing day everyone!