Last night me and some friends were doing Kakul Saydon Gate 3, and everyone was disconnected at the same time, with no chance to return, until the moment nobody received the entry ticket.
The same thing happens to me, I already sent a ticket to support, but still nothing. My disconnection was in brelshaza Gate 4
Sorry to know about the disconnection y’all suffered last night.
If this was in fact caused due to a server-side issue, you’ll be receiving the re-entry ticket within 24 hours (max 48) from the time of the disconnection. Unfortunately we don’t have the option of manually re-granting entry tickets as the whole process is automated.
Here’s the official article related to this: Update to Timed and Ticketed Content Lockouts.
For assistance with anything else let us know, stay safe!
After more than 4 days I did not receive the ticket or any compensation.