Alt automatically disconnect when logging in

My character name is Yinikiu-US West-Shandi and I can’t log in to my character. I am able to login to other characters except for this alt. I have restarted my computer, ran file verification, and even tried running in administrative mode. I fear my character was stuck. Thank you in advance.

Hello @Yinikiem ,

It’s great to have you in our forums,

My apologies to hear that your char is stuck, let me take a look into this and relocate it for you.

Edit : I moved your character back to Prideholme but please before you open the game let’s check the Steam files Here are the steps and let me know if it works.

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Thank you very much, the problem has been solved. The verification of game files has been done as well, there is no problem.

Thank you so much for tackling the problem in such a fast speed.

My pleasure!

I’m glad to know that it worked.

Hope you have a nice day and see you in Arkesia! :slight_smile: