Amazon support is controlled by bots

General Discussion General Discussion
1

Amazon support is controlled by bots, I literally uploaded the same video to 10 amazon support ticket, the video still had 0 views. The video proves that the game disconnected me in phase 3 of Argos and when I came back it was already over and I lost the entry. The funny thing is that if the person presses alt+f4, they will receive the ticket, now whoever tries to return doesn’t receive it.

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Another thing, no cybersecurity sector will keep the player’s logs, if the person sends a video that PROVES they were disconnected, they should at least OPEN the video before giving ctrl+c and ctrl+v.

4 Likes
2

Yep I was treated the same way. They are pretty terrible support.

3

bot are invading not only LA but amazon too.

4

They outsource their support and use automated macros for responses, it is what it is

1 Like
5

They dont even have acces to the game, they use a webinterface with pre-scripted buttons

6

Yes they clearly use the cheapest outsourced support service and give them zero power. Pray you never have to interact with them.

2 Likes
7

Last time i needed them, I knew what was f*cked, I knew the solution, and what they needed to do. I tryed to explain, clear and nicely, alot, after 3 tickets : 2 mail, 1 livechat with support and a forum post, they finaly did what should have taken litteraly less than 3min.

2 Likes