If you dispute the charge with your bank steam will revoke access to your account.
They are allowed to do thiis. Charge backs are not a friendly procedure and give them additional costs.
Your entire steam library will be gone. They have a right to protect themselves against customers wh cause unnecessary costs and a charge back is the absolute last step you should take when you no longer wish to have dealings with a company
For online digital goods you have to give a fair window for them to fix the issues. A user can who claimed to have contacted a lawyer regarding 2042 was told there is. No exact time frame but. A month if reasonable for a digital product.
Who ever took your money are the nes responsible.
Your rights in the US, EU and UK state you have 14 days to refund a digital product with no questions asked.
If you download, install or use the product via any means you waive this right.
If you bought the founders pack you a shit out of luck. Steam provided you the pack.
You accept there can be issues with digital services such as server issues or downtime.
You have used the pack so your rights state you aren’t entitled to the 14 day weekend.
For every bit of currency from the pack yiu have spent it goes against you.
You need to prove a substantial portion of the product is unplayable.
Which is goigg to be very hard since people are progressing fine if they have patience with the queues you can also do all the other parts of the game.
Tldr: you aren’t getting a refund unless you sacrifice your steam account and all products on it. Don’t buy “packs” on steam with your money that will ts converted into a store currency in game.
Who ever you paid the money to is responsible for the items you purchased.
