So I’m running an AMD machine and running into the same full freeze that everyone else is talking about, except that I’m on a 7900 XTX which means that the 22.5.1 drivers aren’t an option for me. Do we know anything about what’s causing this and what can be done to resolve or mitigate this issue?
I have DXDiag information saved but since you can’t attach a .txt I’ll provide my hardware below.
OS - Windows 10 Pro
Processor - AMD Ryzen 9 7900X 12-Core 4.7Ghz
Memory - 32GB
Graphics - AMD Radeon RX 7900 XTX
I’m sorry to read that you’re having issues with freezes while playing, I’d recommend that you try the following troubleshooting from the Amazon Games Support website:
If after attempting the previous steps you’re still having freezing issues then it may be necessary to contact us through a web ticket so our team can investigate further, in this case I’d suggest that you provide as many details as possible including a description of the issue and the troubleshooting steps already attempted; you can also provide links to this thread or other forum links in case you see a thread that may provide additional context. You may also need to provide the DxDiag information that you’ve already saved.
Hope this information helps, have a good day in Arkesia.