An Update to Disconnect Issues

Heroes of Arkesia,

Thank you for continuing your detailed reports surrounding disconnect issues following last night’s maintenance. The team is aware that our speculative fix did not positively impact the frequency of player disconnects, and is working through next steps to resolve this issue.

We will be using this thread to share additional updates and information as things progress. As you continue to share reports in the forums, please be sure to include information such as username, server/region, error code received, and what you were doing when you experienced this disconnect.

Thank you for your patience.


Greetings, heroes. We’ve made some technical adjustments that should lessen the impact and frequency of the ongoing disconnect issues and help improve player experience.

We appreciate your patience, and please continue to report any issues you may experience, as this information is extremely valuable to our teams: