An Update to Fraud Prevention in Lost Ark

As we continue to improve and increase our protections against malicious actors and behaviors in Lost Ark, we are making adjustments to our tools and systems that prevent fraudulent purchases.

In March, we rolled out a fraud prevention system that requires players to have a ‘Trusted’ status through Steam or Lost Ark in order to access specific social and economic systems such as initiating player-to-player trades, sending in-game gifts and mail with attachments, and exchanging royal crystals for gold. In order to ensure we are continuing to keep legitimate players safe from the negative impacts of fraudulent purchases and the damaging effect this has on the player economy, starting today we are testing a roll out of additional measures that will require players that are not already ‘Trusted’ through Lost Ark (but have a ‘Trusted’ Steam account) to have two-factor mobile authentication set up on their Steam account to earn Trusted status.

Two-factor authentication is a great way add an extra layer of security to protect your Steam and Lost Ark accounts, and we encourage all Arkesians to activate Steam’s Mobile Authenticator. To learn more about Steam’s two-factor authentication and how to set it up, please visit the Steam Support website. Please note it may take several hours for your account to become ‘Trusted’ after activating two-factor authentication for the first time.

This change will not immediately be active for all players; we are planning on applying this requirement to a small amount of players to start, and increasing this number over time. This will allow us to closely monitor the impacts of this new requirement to ensure legitimate players are not being locked out of gameplay systems. If you run into any difficulties or have feedback for our teams after experiencing these changes, please share your experience with us on the official forums.

AGS is doubling down on RMTers
Trust Status troubles
Trusted Status Confusion/2FA
Need a reply from support
Steam Guard Authenticator
Can't trade or sending emails
My Steam account is still not trusted
Why is my account still not trusted?
Why i cannot trade ? fix my account plz
Two-factor authentication - 48hours +
3 day trade restriction even with "Trusted" requirements met?
I can't buy royal crystals on steam
Guide - "purchase failed"
How can i acctivate my e-mail in lost ark, to transfer itens for my alts
Cant obtain Trusted status despite doing everything
Why am i not trusted?
Unable to purchase from store even with 2FA enabled
Help trusted status!
Why i cannot trade ? fix my account plz
Please To improve player safety
Currency exchange - 'Trusted status'
RIP 40K gold; cannot process consecutive requests
Store Still Not working?
Still can't send items after 3 months
Steam Trusted status bugged?
Can you please help me with this trusted problem
Currency Exchange gold vanished
Problem trading apply or mailing things
Store bugging out?
I can't trade with my friends in lost ark or anyone
Trusted level not working
Problem within the game, I can't do any kind of negotiation
Cant trade and have two factor authentication!
Shop Bug Royal Crystal
Trusted Status problem3
Steam 2FA activated account is not trusted
Store Issue: Cannot make store purchases even with Steam overlay on
Trusted status HELP
Cannot trade nor receive trades
Trying to currency exchange Royal Crystal
I can't use Auction House!
Royal Crystals impossible to buy
Can't send mail ingame
Why cant I gift stuff I want to a friend in the store?
Question about being a trusted account?
Why am I not Trusted? Very annoying
Not trusted after server merge, with 2fa and royal crystal purchases
Account trusted status
Why is my account not trusted when it was always trusted?
Buying Gold with crystals
Trade restricted after server merge
To improve player safety. the ability to send mail attachments is disabled until accounts have a trusted status
Cant send items to my other characters nor buy items in bulk
Trusted status issue over and over
Problems with account reliable
Still untrusted account
Lost Ark Trusted Status Problem
I have a trusted steam account and still cannot trade
Return Player Trusted Status
Still not trusted Status. When will this be fixed?
What is Trusted status for?
Mokoko Seed icon/trusted account
Hello. My steam is safe Why to improve player safety.outgoing trades are restricted until accounts have a trusted status?
About trusted status 30/9
Can't Trade Items in mail
Can't mail items or do personal trade Trusted account
I can't use the 'Currency Exchange' due to the fact that i'm not an 'Trusted Account'
How to Obtain Trusted Status
Trusted Status - How long does it take?
Still not Trusted acc, HELP!
A problem with trusted account
Help with trusted status lost ark
Trusted status in game not working
Cannot trade in Lost Ark (Need Trusted Status)
Can't Trade on Account
Account is not flagged as trusted
"Purchase Failed" error, zero help from CS tickets
Cant Send mail with items to my Alt characters
Send mail to your other chars
Limited account and DC issue
Trusted Account Status
Trusted Account Helps
HELP: To improve player safety. the ability to send mail attachments is disabled until accounts have a trusted status
Trusted status for my account in game
Can't Use Market
"Trusted account" is this working?
Trusted status, enabled Steam guard
Währungstausch gesperrt
I cannot send mail in-game yet my steam account is trusted
I cant exchange object with anybody
I don't use the Market NEED HELP PLS
Bug (trade blocked)
Account trusted issue
Purchase(Trasted Status)
Does not let trade
I'm having issues with trade
Purchase failed message for royal crystals
Is that true right now we only need mobile authenticator steam .?
No trusted account with Steam Guard enabled and ~100€ spent in Lost Ark
Shop shutdown before patch?
Guide - "purchase failed"
How to Obtain Trusted Status
Trusted Status Confusion/2FA
Trade restriction timer resets when you claim the item
Problem with Steam Trsuted Account
Can't get Customer support help
Having "Trusted" acc
Trust restriction
Can only purchase $50 crystal pack?

UPDATE: This system is now operating in full; please turn on the Steam Guard Mobile Authenticator for your account and let us know if you experience any issues achieving ‘Trusted’ Status on your account.