Another Valtan lockout due to server dc


This is probably another post but I just got dc-ed from server towards the end of Valtan G1 run (I know it’s a server dc and not my internet as I was on discord with my team and it was working fine).

The team cleared the contents and by the time I logged back in it shows the cleared screen however I was unable to receive any rewards.

On top of that I am now locked out for G2 as well.

Server: US West - Valtan
Character: Hotspot

Still no re-entry ticket…

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Same thing happened to my entire party when NA west was taken offline with 15 minutes notice… we were mid-Valtan fighting and it was an UNSCHEDULED maintenance which occurred only for NA WEST.

Every member of the party has lost their entry ticket now :frowning:

Reading online forum posts from moderators, they said that we don’t get it back :frowning:

Hello @Hotspot @Pallyjim,

Welcome to the Lost Ark Forum @Hotspot! :mage:

Thank you for taking the time to reach out to us, I apologize for any inconvenience this may have caused you.

I understand how frustrating it is to lose the access from the raid, unfortunately we don’t have a way to grant you the access back manually, we have a system that takes care of these cases, unfortunately I don’t have a way to confirm if the system will provide you a ticket or not, I apologize for the inconvenience. Check the post below for more information.

Have a nice day, see you in Arkesia! :sunflower: