Argos Disconnected rewards

Hi. Me and my friends were doing argos yesterday. I got disconnected after phase two and was not able to get in until after they finish the whole raid. I did not receive any rewards from it. Is there any way i can receive a reentry from it or atleast get my reward from finishing phase 2? I dont even know why i got disconnected. My screen just turned black. Please help.
Thank you.

User: dmonzz
Server: NA east - ladon

Hello @mamonicalachica and Welcome to the Lost Ark forums.

I’m sorry to know you got disconnected in the middle of an Argos run.

At the moment, we don’t have an option for compensation for this, or to re-issue a entry ticket. The current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server-side; this will not cover local internet issues or other potential causes of disconnects.
Having said that, if determined that the disconnection you suffered was caused due to a server-side issue, the delivery of the ticket can take up to a day and the appropriate ticket will be automatically delivered to your in-game mailbox when it arrives.

If there’s anything else I can help you with let me know, stay safe!

Thanks for the quick response.
But who usually determined where the issue originated since my internet was still working when I got disconnected?
It’s just frustrating since I did not even get the rewards for the phase that i finished.