Hi,
It’s the second time it happens to me. The other time I didn’t complain on my valtan run. Now it happened with Argos again.
It just froze in the cinematic and I got dc’d. Took ages while loading and lost my entry.
The cinematics are breaking the game up.
Waiting for a feedback.
Server: Arcturus-SA
Name: Rocketeer
Thanks,
Hello @lipeofreitas Welcome to the forums!
I am sorry to hear about the lost entry for Argos, currently we are unable to re-issue the entry tickets from our end, only the automated systems is able to issue a new ticket on a verified server-sided crash and it can take up to 24 hours to see your ticket back on the in-game mail.
About the issue happening on Argos, specifically on the cinematic, I would recommend to first check the integrity of the files in case a missing/corrupted texture is trying to load but fails and your client freezes, after that you can follow the troubleshooting steps listed here:
If you’re still having issues after trying this troubleshooting please contact us so we can open an investigation on it, here is the contact information:
Hope you have a great rest of your day!