As you can see those huge bars coming from the boss make it impossible to see anything in the game.
Has anyone had this issue?
Does anyone have an idea what to do to fix this?
I updated my graphic card driver but it didn’t help.
If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.
I hope this helps and if not, do not hesitate reaching out to live support.
I tried all items on the list
When I entered Argos I immediately got disconnected and then when I got back the graphic bug was still there. So far it’s only on the Argos raid.
Thank you for following up on this post. I am glad to hear @zerons95d’s case was fixed and not so to hear about @Hikigaya888’s case. Please note the next thing to do is to create a ticket with the link provided in my previous post. You can quote the URL for this forum post in order to provide further visibility on the issue.
Hello,
No, I’m running an nvidia 1070ti with the latest driver, considering going back to an older driver and testing the bug. Maybe you can try it as well if this issue appeared after a driver update.
I am glad to hear you were able to get into the game now.
Regarding your lost entries, we’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.