This did not fix it. I contacted you guys as you advised. I’ve gotten no response on my issue in almost ten days. I am now at 6/7 arks, and my quest is 5/7. I’m currently gearing for 1100 Punika. Which is Ark #7.
After checking I can confirm that the issue has been escalated and will be reviewed, but unfortunately it may take some time and an ETA for this has not been provided at the moment.
I can also let you know that as soon as more information is available you will be notified directly.
I will also keep an eye on this just in case and I’ll update the thread, though I might not be able to share some of the information on a public forum.