Aura missing, Cash Shop Blue crystals missing, matchmaking not working

2nd day in row my aura is missing, now cash shop currency blue crystals are missing, matchmaking not working, shop not working, no founder pack, my items are stuck in my pet inventory, contacting amazon not working " chat is unavailable" i had an open ticket for 6 days and nobody replay, 4th Guardian on Tier 1 spell hit box is way to bigger then indicated sometimes even hitting me when im on his back with breath what is happening “New World” all over again ??