Awakening quest not available

I’ve been lvl 50 for 2 days and have completed all main and side storyline quests, but I was never asked to go visit Beatrice in Trixion to unlock the awakening questline. When I visit Trixion the questline is not available either.

I know there are similar bugs with alts where the questline is interrupted, but I have not created alt characters nor used the power pass, and the awakening questline was never available to me.

I could not find the book in my inventory, pet inventory or in the mail either.

Is this a known bug?