This is taken from this thread.
Servers - Q times - General Discussion / General Discussion - Lost Ark Forums (playlostark.com)
Do you really believe they care? They sold amazing amounts of packs, and we got same s*** as in NW launch. But EU the worst part or the only ones eating s****.
Instead of looking in medium and long terms they try to waste the less possible money in server and then improve them. And get all the player base mad at them. Players dont care about paying when a good games and a good company manages it. But AG prefers to lie to us.
I hope you all see that picture. This is how they work now.