No I am not one of the people who got caught up in the banwave. But this seems to be a recurring issue with AGS.
Bans needs to provide the following information (Example):
You were banned for Code of conduct violation: Cheating
Sub-Category: Unapproved use of third party programs.
Etcetera. To not provide information to players who spent hundreds of hours, or even dollars is very very bad customer service. I understand you dont want to provide information like “Banned for using X Bot at X time. - Player was skipping around and auto turning in quests”. We get that. but you NEED to give the player a general idea as to what happened so they can either correct the behavior or properly dispute the ban if it was unwarranted.