So now to my story:
Due to lack of time, I haven’t played that much lately and got back to it over the weekend.
So played on the weekend and farmed for my main to finally get it to 1415. In the night from Monday to Tuesday the time had come, level 1415 was within reach, so the Unas Weeklys made with several chars, I had to afk with my bard for a moment during the boss frenzy because my son screamed in bed → was about 4 round afk and when I could again had a warning on the screen, then I apologized to my fellow players for being afk, which was not accepted by them and I was then insulted, I myself then wrote nothing more (possibly I was also reported by the players…)…
So everything ignored and gambled on.
Then I spent almost all the gold I had (around 10k in total) to buy the last upgrade mats on the marketplace, during which time I was kicked out of the game several times (problems with the internet connection, the connection was around 10 minutes in between away) → the market place hung and the connection was disconnected. After the connection was stable again, the last mats were bought and increased to 1415. After that I went offline.
When I wanted to log in again on Tuesday evening, I got the EAC offline error again, tried several times to log in… when all that didn’t work out, I checked the game files and tried again with the same result, then I got this one used the way described in the forum to repair EAC, when I wanted to log in afterwards, the ban message suddenly came up (it’s a funny coincidence…)
In any case, I can say that I have never operated Bertogen, bottet, RMT or similar operations.
The only thing I can be accused of is that I had to afk briefly during a dungeon to look after the children, here I also apologized every time for…
About the tickets:
Unban requests are rejected within less than 5 minutes (timestamp of the mails), so ticket received, check, write reply mail within 5 minutes, so much for the manual check…
My inquiries are no longer answered after the second mail…
So much for our aim to become the most customer-friendly company…
It’s also funny that you have to submit proof of your innocence… how can you do that if you don’t know the exact reason?
I myself also work in IT and that is why I have installed one or the other software that I need to work (Teamviewer, various Powershell things, etc…)
