Last week my account was “BANNED” CODE OF CONDUCT, BANNED on steam, my first warning/ban on my steam account I have been using for close to a decade, without any reason stated.
I spoke to customer live support and they told me it was for “Commerce Lock” - What does this mean?
I have NOT tried to refund the game, I live in a country and region where Lost ark is allowed, I am literally watching people in my country stream this game on TWITCH
I submitted a web ticket the moment I was banned and still have not received a response from a human, waiting over a week, posting here to bring attention, I searched Reddit and these forums reading other people being wrongfully banned.
I had to make a new Amazon and Steam account just to post here since when you are banned, you can not even post in the forums @Roxx
We reviewed the information you provided on appeal and have confirmed that the original disciplinary action was merited in your case. We take instances of Commerce seriously as it is harmful to the community and violates our Code of Conduct: Amazon Games Refund Policy - Support | Amazon Games
You have refunded an already claimed Game Pack or the Game itself
As a result, your Lost Ark account remains permanently banned."
I purchased the game 25th refunded 31st January, repurchased it again on 2nd February since then I bought even more royal crystals and played the game not even trying to ask for a refund in any way how does my ban make any sense?
I have NOT tried to ask for a refund after the 2nd february before the game was even in headstart nor have I recieved a refund on any claimed pack or game and yes I already made another appeal for ban with these screenshots posting here too to bring attention to it.
Unfortunately, we can’t process ban appeals through the forums, please use the ban appeal process on the Support hub Appeal a ban - Support | Amazon Games.
