@Roxx
Hello! I also have the same problem
I got permabanned yesterday because of “Cheating: Known Cheat Program Detected” but I don’t understand since I don’t use any program for my benefit, I don’t know if the game detected any program that I usually have open as “bad”.
I have been playing for a long time and invested enough money to risk my account…
I do not think that someone who has invested money and has played their hours every day has cheated.
I sent an appeal and the support answered me obviously that I had cheated, then I sent another appeal adding evidence and they answered me in 5 minutes, saying that they reviewed my case very well, which is not true
Hey everyone – appreciate sending over these reports and details. I am waiting to hear back on an update, and will share any news as soon as I have it.
I’m posting this for my friend who got the same unfair permaban. “Banned for Cheating: Known Cheat Program Detected”.
He didn’t do it because he was streaming all time on dc and me and other people can vouch. The only response he gets from AGS is auto responsive bot text 30 seconds after sending in an apeal.
Quit and avoid AGS games. They do regular mass false bans in New World, Lost Ark, and I’d expect the same heartless “kill 'em all and let God sort 'em out” approach in Blue Protocol.
I’m posting this for my friend who got the same unfair permaban. “Banned for Cheating: Known Cheat Program Detected”.
He didn’t do it because he was streaming all time on dc and me and other people can vouch. The only response he gets from AGS is auto responsive bot text 30 seconds after sending in an apeal.
hey there
I also wanted to mention that i got banned yesterday and haven’t had any luck lifting this ban
Its the same case as everyone here (usage of cheating programm) but i haven’t used any and played since early access, bought founder pack and investested 100€, cause i really enjoy the game… had nearly 1900 hours played so far. Here are screenshots of my account:
steam: txnudel18
region: EUC
server: Asta
main character: Soulfang
I also have screenshots of the converation with the webticket workers, but i guess those are just automated messages. they claimed they have looked into my account history and can’t lift the ban but i havent done anything
I also have installed Logitech Gaming Software (as many people here) but it just comes with my mouse and keyboard and i don’t use any macros ingame T-T
pleeeeease lift this ban, i want to continue playing my favorite mmorpg… thanks <3
im posting this for a friend who got banned aswell for “using an illegal program/cheating”, but he never cheated or used any illegal program or something like that.
Eu Central
Server : Asta
Maincharacter : Paladin : Slaycé
i’m adding a picture of his roster, its an older picture from a few weeks ago.
Changes for following characters:
Scouter: Släyce 1500
Scrapper: Sláycé 1492,5
Reaper: Xeníola 1472,5
Demonic, Shadowhunter: Slaycè 1472,5
Soulfist Cavatia: 1490
Wardancer Xenîola: 1370
The Level 1 Mage Cavatía is created for the summoner
He was playing on tuesday morning and did the adventure island on 11 am. A few moments after that, he got disconnected and couldnt log in because of cheating/illegal program. He never used anything like that. He is playing since release over 2500 hours and spent a lot of money in the game.
In the last 3 weeks he got many disconnects, sometimes over 20 disconnects per day.
The only response from the support is an auto text message which says “permaban because cheating or using illegal programs”.
He is using Razer Synpase for the hardware but never used any macros or anything like that. Steelseries Sonar GG is also installed for the headset. No other program is used beside lost ark.
He only purchased through the ingameshop and bought the founderpackage on steam.
There must be an issue with EAC and the installed Razer Synapse or Steelseries Sonar GG Software
And so, while the game is falling apart from an infestation of damn bots,
which make normal players headache, at the same time AGS permanently bans legit players. When will AGS solve the bot problem!?
Personally, I’m on edge, every day when I log into the game,
all 7 of my characters have an email with an offer to buy gold from illegal sites.
I already had a full block list before, so I deleted it all, and now I’m back on track to fill up the ignore list once more.
This really doesn’t make any more sense.
While I’m here, there’s one more thing that pisses me off.
You have properly removed the gold as a reward from rapport NPC’s
and thus only harmed the normal players, because as we can see the game is still full of bots. Fortunately, I’m almost done with the rapport.
Just a few more and it’s done.
I Had a friend that also was banned from “using an illegal program/cheating”, but he never did anything like that.
Here is the message he sent yesterday to Amazon Support:
"Hello!
My name is André and until yesterday (12/13/22) I was able to play Lost Ark fine. This morning I recieved a permanet BAN for cheating.
Well, I would really appreciate you guys to verify this again, because I play this game since week 1, in the same PC, with de same softwares and never had a problem with VAC.
I failed to see how I was able to play cheating all year long and now, out of the blue, the system decided I was cheating.
Can u tell me what is the cheat program you guys acuse me of using? I assure that you can’t, because I don’t use any.
Anyway, i’m willing to provide further evidence, I just don’t know how. Can u give me some pointers? What do you Guys need as proof?
Maybe, and this is just a thought, the BAN wave you guys issued for this week maintenance got me by accident. I can guarantee I never violated any of your terms on the Code of Conduct, nor I was cheating.
My ID Steam: 76561198047107242
Main Char: Teflon
Server: Kazeros (South America)
Thanks for reading"
Could you please look into it? Thnks for your time!
He got DC’ed while loading into Caliligos around 6:30 PM PST last night and we thought it was the loading screen crash. When he tried to relog, he got the “banned for cheating” message instead. He ran into the same automated responses when he cut a support ticket to try and understand why the game believes he is cheating.
A member of our raid static and got hit with this ban yesterday as well, I’m adding his details here if it benefits a solution in any way. All of us are desperate to be able to play with him again.
Region: NAE
Server: Una
Character: Corneliius
He got banned around 1:10 EST yesterday (12/14/22) for cheating after his game crashed. His attempts to appeal the ban only ever gave an automated message like others in this thread. This is someone our guild has been playing with since release, the rest of us can affirm 100% that he never used a cheat program. He uses the Logitech Mouse software too, if that helps. Please let us know if these false bans can be resolved in a timely manner.
Not too much of an update yet, but progress in the investigations have been made and we are currently in a place where we are waiting on a response from our anti-cheat partners. I apologize for folks who are currently stuck due to this issue, and those who are DMing me it is appreciated and I am taking note of these even if I haven’t been able to respond to each DM due to volume. Will provide an update as soon as we get that reply
Server: South América - Kazeros
Nick do personagem banido injustamnte: Razzaa:
Vou explicar como foi.
Eu tinha colocado no mercado do jogo, algumas pedras de poder para vender. Era minha primeira vez usando o mercado do jogo.
Sai para jantar, quando voltei e comecei a receber meu ouro, dos itens que tinha colocado para serem vendidos.
Assim que eu peguei o ouro no e-mail do jogo, com 5 minutos depôs, tomei esse ban, chegou uma mensagem na steam, dizendo que fui banido permanente.
Quando vi a mensagem, eu não entendi o porquê de ter tomado esse banimento, eu não fiz nada de errado, eu não usei cheats ou hackers.
Pode ter sido algum software com vírus ou desatualizado do meu PC, que talvez o programa de vocês detector como “trapaça”, é o único motivo que vejo, ou porque recebi os ouros no e-mail, dos itens que vendi pela primeira vez.
Jogo a quase um mês, com mais de 100h de jogo… Quero minha acc de novo, não aceito tomar BAN, sem motivo algum.
I’m here posting for a friend who got unfair permaban as well.
I’ll AFK this game temporality for my work so I decided to send all my golds and gems to my friends,and this one got most of my golds then he got banned.
That’s really not fair because I’v played this game for over 1000 hours and raised every gold by myself.This should be a best gift for him but not a curse,I feel so remorse for this cuz LA is his favorate game and he spend all his free time on it.I really hope you guys can help him out.
Same thing happend to me, the reason is a program that lost ark detected as cheat, no idea which one, but I find it ridiculous that this happens honestly
