Happend to me as well
Name: Deadrektt
Server: Valtan
Hrs played: 500+
Never used macro, 3rd party, even logitech software I don’t use it. I alt tab out of the game and am home all day. I played wow for nearly 15 years on and off and never once got my account banned, strikes or suspended. I am 41 years old and respect others and never cheat.
@Roxx pls help
This just happened to a friend, who got kicked out and banned for 3 days due to “cheating”. Same message as OP.
What kind of QA team do yall have to allow a script to ban honest people just enjoying the game??
This is very frustrating.
same thing happened to my friend… we were just doing raids and he got banned from no where… he never cheats in this game and I see this is a ban wave a lot of people getting…
Never in 20 years of gaming, have I cheated or been banned for cheating. This is complete crap amazon. You are screwing up my dailies and needs to be corrected ASAP we all should be compensated for this.
Server Azena
Character: Fundip
714.9 hours played. I never log off and I work from home so I swap back and forth from work to game alot to do dailies between meetings. Ironically enough I sell AWS for work
Amazon has banned its most prestigious customers who love the game the most and play it daily. GG you got me to take a break
so the game’s been out for 32 days now and the main logic behind the algorithm is that 32 days = 768 hrs.
1/3 of it is for sleep. and 2/3 awake. which is roughly 515 hrs.
some genius must have said that if you have this many hours or more then you must be botting.
I doubt it’s about the total hours of playing i am at 591 hours and no ban sorry for you. and jojojojo 35 day for the one start the 8th. One more strange thing is ban the 14 0o reup the 16 it’s 2 not 3 day.
They don’t lose their accounts, they just got wrongfully banned probably by detection software (likely an update maybe that broke it?)…it’s not the end of the world…mistakes happen.
not the end of the world but is the first time its every happened to me in 20 years of gaming. Goes to show how bad AGS is at this stuff.
Not the end of the world but you underestimate the amount of time people put into games just to get false banned because of incompetency. I’m not somebody who was banned but seeing that people dedicated 500+ hours just to get a slap in the face, shows that this company cares very little about their player base, this was seen in New World as well.
I mean it could very well be Easy Anti Cheat…you don’t know it’s AGS. Don’t jump to conclusions before you’re situation is fixed. I know it’s frustrating…but have a little bit of perspective. Yea AGS is publishing the game and probably manages it for US, but EAC has done some funky ass things to me in the past.
You think they do this on purpose? You rushing to conclusions. This will be addressed and if people did nothing wrong they will get their accounts back. Trust me I play this game a shitton, and if I got banned I would be frustrated as well. But I’d also understand that shit does indeed happen, and said shit, usually works out and gets fixed. And if it doesn’t I’ll eat my words and probably be very pissed off with the rest of the people.
Purpose? No.
Is it really really dumb and bad? Yes.
Doesn’t matter if it’s smilegate, amazon, or steam. The end result of what happened is completely sad regardless if “shit” happens. I’ve played a crazy amount of games since I was 5 with an insane amount of hours devoted between 70k-80k.
I’ve seen false tripwires on players before, but something like this on this scale? Highly debatable. Not to mention a ton of people are already upset with how the game is being released and at what rate.
A quick example would be releasing content on KR where it didn’t work, so they created a content patch to fix the issue, but released the content in the same manner on NA/EU which currently has no content patch to fix the issue. (AKA repeating history).
Overall, I’ve seen almost every gaming company screw up big time causing their game to never recover. I’m not saying this ban wave is “it”, but it does add on to a list now which is not good.
Once again… it doesn’t matter whose problem it is, they need to fix their problems fast and come up with a better content patch to satisfy players asap. Not to mention if they don’t release ranked pvp along with tournaments soon… not a good look for the NA/EU scene.
My friend/guildie got caught in the wave and did absoluting nothing other than AFK in Nia’s Village. Hope everyone gets their account back before reset. If not… R.I.P
@mod any moderators to save us??
Freaking amazing.
Bots? nah, that’s fine.
Paying customers? We ban these!
600+ hours for both me and my girlfriend. Not even an auto-clicker used to beat the queues.
But now she got banned.
We probably reported too many gold sellers so I guess I’m next in line to get banned as well…
Now she can’t even post on the forums.
The handling of this from Amazon is indeed amazing.
I got banned a few days ago when i reached the 500 hour marked (or around that, sitting at 590 now) for 3 days. If this is the actual cause then AGS is an even bigger joke than I thought, if thats possible.
EDIT: Here was my ban message
Everything seems to be so random 
sharing accounts = trading accounts
I assume this is because
a) those that sell/buy and are caught give the excuse they are just sharing.
b) there is no benefit for sharing accounts. Sooner or later the people that share account will bump heads and you can’t prove you were just sharing anyway
https://www.amazon.com/gp/help/customer/display.html?nodeId=201482650&pop-up=1
https://www.amazon.com/gp/help/customer/display.html?nodeId=GK4QHHHAC82SQTS8&pop-up=1
I have 600 hours total. Since the start of the wrongful ban waves, I only log in once a day to do daily guardian and maybe chaos sometimes on main only, and then get kicked by afk. Not sure if my anecdote is relevant for saying it’s neither of those conditions (# of hours or afking), but I am not banned (though I am not interested in playing Lost Ark at the moment for as long as AGS is clowning with their bans like this).
At least most of you guys should be temp bans and by the time you can contact support, your temp ban will be over. However there are still a lot of players who are wrongfully PERMA banned for nonsense reasons.
you are not getting banned for having played 500 hours, I can tell you that
