dont even bother lol… you get the same standard messages. Its merited here is the code of conduct link or we at the live chat cant do or see anything, its a different team with a different toolset… ugh… just roll back the ban wave and find another way to ban the freaking bots.
You can submit an appeal, but the responses seem like a template and don’t really offer any support. It just tells you the ban was merited and refers you to a code of conducts page that doesn’t even exist.
This is what u get right now. So let’s just wait untill the moderators have actually noticed that thousands of people got false banned or just sit there and wait for 3 days with no compensation (probably).
Being f2p besides buying the founders pack (“buying the game”) that ban hurts my/our economy really hard, and I/we wont be compensated for losing out that time. When US got stuck in game for like 1 day pre release, they got an entire starter pack as an appology. I don’t even need that but I want to hit argos before reset and they just made me unable to do so Support is AFK and here Iam sitting heartbroken. Thank you for the superior gamer experience. 10/10
Three days ban. Missing the weekly reset as I think lot of us were working on our item level before proceeding to push the content today and tomorrow.
Missing Una’s daily or worse. Getting behind on reputation.
And especially being unable to play.
Three days may not be a lot normally but when you invest so much time and effort into the game it’s the worst cold shower we could possible get.
And the lack of interest from Amazon is galling.
PS: Live agent told me he is banned and waiting for appeal too, at least one ‘good’ joke today
nearly identical reply to my answer of the first supportrequests from someone else and the livechat cant do anything, only saying our superiors are investigating this problem and we are not managing bans.