February 12, 2023, 10:10pm
Since the anniversary (a few days ago) I’m getting heavily varying latency values in game making it nearly impossible to play (goes from 31 to 650, 1110 and more MS)
Often terminating the game with error: G0X9-SPELPWP1P2NT
My Speediest is perfect to me:
My ISP is ORANGE
No particular notable change happened to my setup recently, everything worked fine until a few days ago
It is worse on pvp areas and globally when there are a lots of interaction with other players but it could only be a perceived issue since when doing solo part latency could be less felt.
I have no other issues that could be linked to that at home: can browse, play watch listen everything else with 0 issues.
What I’ve done without success after researches:
Updating to the latest windows version.
Updated all my drivers including network card (high end computer build less than one year ago, 2,5GB net card)
Deactivated IPv6 on my box and on my network card conf.
Uninstalled Lostark, steam, and reinstalled these. With many files verification in the process)
Resetting the box to factory default, restarting it many times in the process
Changing from ISP DNS server to other DNS (cloudflare, google you name it)
Monitoring local connected item on my network (nothing to report here)
Monitoring my bandwitch usage, TCP connections on the computer (seems good but you are the expert)
Trying paid VPN to solve the issues (it is blocked on your side it seems)
Many computer restarts as you would have guessed
It looks like what other had with this ISP one year ago, where a lot of fellow French ppl couldn’t play:
Il n’y avait pas de problèmes avant l’arrivée des nouveaux serveurs et maintenant c’est devenu injouable, donc bon…
Can you help me please? I don’t plan on stopping lostark… but this issue…, I can’t do more on my side here I need help.
February 12, 2023, 10:15pm
Exactly the same problem here, and I’m with Orange too…
February 12, 2023, 10:21pm
If i had a long IT related career, i would bet on an expired rule between orange and amazon germany lol.
Hi, same problem here since last reset, I’m also using Orange. Never had issue before.
February 13, 2023, 2:19am
Welcome back to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
I’m sorry about the issue you’re having with the big latency issue as well as the error G0X9-SPELPWP1P2NT, I’ve found a player guide trying to solve this issue worth to read it
. Guide to fix error [WOx9-SPELPWP1 P2NT] May also fix [G0x9-SPELPWP1P2NT]
If none of those steps work for you then I can recommend you to reach us via player support using the following link:
Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
If you need further assistance in any other issue please don’t hesitate in reaching us again!
its pretty normal when all the returned players are online to get those freebies
my server already chil probably they already got their skins on 4th day
February 13, 2023, 8:10am
For a given infrastructure, the steamcharts numbers and their evolution don’t show any peak of players that is signinficant since last 12 months so i would guess it is not that
February 13, 2023, 8:15am
Thank you for the quick answers.
For files verification i guess it can’t do not harm to a do an additional one except i guess it will solve nothing.
Tried TCP optimizer, it gave 2-3 optimizations to do tho i don’t not comprehend the full extend of those i tried it.
Repared the easy anti cheat executable.
Gave an update to my graphic drivers also.
I still have peaks at first look, but i’ll give it a few hours, and then i’ll go to amazon support.
This may be a broader issue since you can see other post with same issue flourishing now on the forums, which is good.
February 13, 2023, 9:19am
I have the same random ping spikes in EUC Trixion.
i dont understand… my steam charts 24hr peek 200k++
February 13, 2023, 10:49am
Their was lot more player november / december / january than now. And i had 0 issues then. So to me the peak player is irrelevant
February 13, 2023, 10:51am
I opened a ticket to amazon. I’ll see where it goes before contacting the ISP.
Usually ISP lv1 support know less than you and bring no value, but still it is a string to pull at some point…
February 13, 2023, 11:09am
Please let us know when you when you get answered.
I don´t really contact my ISP as my family has 0 issues with online stuff, and to be honest I can play COD MW 2, BDO, or Forza Horizon 5 online with no issues at all.
So this is a Lost Ark thing.
each server different
like my server Ezrebet high latency only at Peek hours, low latency at off peek.
Nice. Been like this since last reset. Server is Ealyn, EUW.
February 14, 2023, 9:54pm
I’m sorry for the inconvenience with the response of the submitted tickets.
Usually this team takes between 48 to 72 hours as maximum to respond by email , if you haven’t receive a response after that time frame, please contact with another web ticket this support team to ask for an update on the last case that was submitted.
Support for Amazon Games. Read support articles or get game & account help from Amazon Games support reps.
If you are specifically following up on your last contact/ ticket, they will be able to pull up these records and let you know any updates in it.
We currently can’t search the information for you on our forums because we are restricted to request sensitive information over here to avoid any security issue.
We highly appreciate all the patience while we work on this.
Have an excellent week.
February 14, 2023, 11:30pm
Hello, thanks for ensuring the follow up on this case.
The 13th of february at 12hxx they - Amazon Game Studios - formally asked to wait 72h minimun for them to provide an answer.
So i guess we’ll wait a little more.
February 22, 2023, 8:10am
To continue on the subject :
I have not heard back of Amazon Games so
@Eulah you were pretty right eventuelly I have no more latency isssues
It ended near the last update, but i remember having some latency on the reset day.
February 22, 2023, 7:23pm
Thank you very much for the update.
If you still with latency issues after the ticket and the troubleshooting steps please submit your feedback to our team so we can work on that !
We want to hear your feedback about Lost Ark. Put any feedback you have here!
Thank you for reaching us !
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