Since the anniversary (a few days ago) I’m getting heavily varying latency values in game making it nearly impossible to play (goes from 31 to 650, 1110 and more MS)
Often terminating the game with error: G0X9-SPELPWP1P2NT
My Speediest is perfect to me:
My ISP is ORANGE
No particular notable change happened to my setup recently, everything worked fine until a few days ago
It is worse on pvp areas and globally when there are a lots of interaction with other players but it could only be a perceived issue since when doing solo part latency could be less felt.
I have no other issues that could be linked to that at home: can browse, play watch listen everything else with 0 issues.
What I’ve done without success after researches:
Updating to the latest windows version.
Updated all my drivers including network card (high end computer build less than one year ago, 2,5GB net card)
Deactivated IPv6 on my box and on my network card conf.
Uninstalled Lostark, steam, and reinstalled these. With many files verification in the process)
Resetting the box to factory default, restarting it many times in the process
Changing from ISP DNS server to other DNS (cloudflare, google you name it)
Monitoring local connected item on my network (nothing to report here)
Monitoring my bandwitch usage, TCP connections on the computer (seems good but you are the expert)
Trying paid VPN to solve the issues (it is blocked on your side it seems)
Many computer restarts as you would have guessed
It looks like what other had with this ISP one year ago, where a lot of fellow French ppl couldn’t play:
Can you help me please? I don’t plan on stopping lostark… but this issue…, I can’t do more on my side here I need help.
If none of those steps work for you then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
If you need further assistance in any other issue please don’t hesitate in reaching us again!
For a given infrastructure, the steamcharts numbers and their evolution don’t show any peak of players that is signinficant since last 12 months so i would guess it is not that
Please let us know when you when you get answered.
I don´t really contact my ISP as my family has 0 issues with online stuff, and to be honest I can play COD MW 2, BDO, or Forza Horizon 5 online with no issues at all.
I’m sorry for the inconvenience with the response of the submitted tickets.
Usually this team takes between 48 to 72 hours as maximum to respond by email , if you haven’t receive a response after that time frame, please contact with another web ticket this support team to ask for an update on the last case that was submitted.
Support for Amazon Games. Read support articles or get game & account help from Amazon Games support reps.
If you are specifically following up on your last contact/ ticket, they will be able to pull up these records and let you know any updates in it.
We currently can’t search the information for you on our forums because we are restricted to request sensitive information over here to avoid any security issue.
We highly appreciate all the patience while we work on this.
Have an excellent week.
(∩◕‿◕)⊃━☆ﾟ.*
