Black screen during character selection

After selecting any server , the game goes into a black screen, I hear some music I can alt tab but cannot do anything else, checked files via steam, rebooted the computer. Same thing

After a while the game closed

I reopened I managed to see the characters but the game still get stuck

Hi @irecinius Welcome to the Forum! :lion:

I hope you’re having a great day and I’m sorry that you experience this issue with your game.

In order to help you I need your character name and the server where is located. :sparkles:

Thanks in advance for the information. :mage:

Region : US East
Character: Caithleen
Server: Una

I’ve done a EAC repair, and while I get to see the characters now, the game still freezes and after a while just close

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Thank you for that information! :sparkles:

I did something here on my end but please before you open the game let’s re-validated the Steam files and let me know if you can access now. :mage:

Still didn’t work, I have uninstalled, and will re-download to see if works.

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Perfect ! please let me know if you can access after reinstalling the game.

If not I can help you to escalate this issue and the team can investigate this further. :lion:

Hi, the reinstall initially didn’t fix, so I went and reinstalled the video card driver to the newest version, and lowering all settings, that made me log in.

Thanks for the help

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Hi @irecinius! :lion:

You’re more than welcome and I’m glad to know that is working now and thank you for sharing your solution for this issue.

If you need anything else please let me know! :mage:

i have the same issue ! please help

okay issue fixed , gforce experience download the last driver update. what a scary issue

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hi @Sunleth :lion:

I’m glad that you managed to solved this issue updating the latest gpu driver.

If you need anything else please let me know!

Safe travels in Arkesia! :world_map: :crossed_swords:

I have the same issue, turn off firewall, update driver, uninstall game - re install game but still ahve black screen at char selection what should I do?