Black Screen Launched After March Update

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1

Hello,

After the recent 3/10 update, when I launch my game, I get a black screen. I can hear the sound of the game in the background. It feels like the game window is minimized. I have tried repairing the Anti-Cheat software and Verified Files Integrity.

2

go in setting on steam => Lost ark and add lunch setting :
-force -dx9

that work for me i have the same crash and it’s dx11
amazon was a bullshit guy this bug happen to me after a patch, i’m sure its no’t my computer or somethings else…

2 Likes
3

Hello @katynguyen93

Welcome to the Lost Ark Forums community. We are glad to have you here.

I’m sorry regarding the issue with the Black screen while launching the game.

Please try the above steps mentioned by @ShinjiFR and check if it works.

Additionally, I request you to try the below steps and check if the issue is resolved:

  1. On your keyboard, press the Windows logo key and type advanced system settings. Click View advanced system settings.
  2. Under the Performance section, click Settings….
  3. In the pop-up window, navigate to the Advanced tab. Under the Virtual memory section, click Change….
  4. Deselect the Automatically manage paging file size for all drives checkbox. Then select Customize size.
  5. Enter Initial size and Maximum size according to the physical memory of your computer. Microsoft recommends that virtual memory should be 1.5 to 3 times the size of physical memory. In my case, the physical memory (actual RAM) of my computer is 8 GB, so the Initial size for me here is 8 x 1024 x 1.5 = 12288 MB, and the Maximum size should be 8 x 1024 x 3 = 24576 MB. Once you’ve entered your size of virtual memory, click Set, then click OK to save the changes.
  6. Restart your computer and relaunch the game.

Thank you so much in advance. Looking forward to your reply.

Have a good one. :slightly_smiling_face:

4

After today’s last update 23/04/2022

I started having black screen always on the login screen, I reinstalled windows 11, repaired the game, reinstalled the drivers, did everything and the problem continued

Hopeless, I googled one last time and it showed a link I hadn’t clicked on yet.

I did the manual to force the game in DX 9 and it worked

Need to fix this DX 11 BUG

5

Just adding to this. I also had this black screen yesterday.

After trying all this:

I also changed DX11 back to DX9 via the option provided here and now my game is back to working.

Thanks for help. @Phoenax you might want to check this thread also because you were the one helping on the other thread and all those solutions didnt help my case.