Blackscreen during Oreha Preveza = No rewards after reconnect

[Aegis]

Hello team,

I blackscreened during the final boss, could not move or see anything, I shut down Lost Ark by force in order to reconnect as quickly as possible and so I did, but i got kicked out of the instance and got 0 rewards while I am NOT able to redo it again until next week.

Please help! I do not mind redoing it but at least let me do that :)))

Server: EU Central
Character: Perfecta

[Firus]

Hello @Aegis,

I hope you are doing well.

I’m sorry for the issue during the dungeon. Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually.

We have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that they will be receiving a ticket. I apologize for the inconvenience.

Please have a look at the below mentioned post for more details about the process.

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Please remember:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Have a wonderful rest of your day!,
Best regards.

[Aegis]

Hello @Firus and thank you for your response,

I can guarantee it was not my connection nor my hardware, as I could alt+tab normally and see that I had internet.

How can I appeal for this re-entry system? I checked the link but could not see any instructions.

Best regards,

[Kagami]

Hi @Aegis.

Hope you are doing well!

This is an automatic system, you don’t have to appeal or do any steps to receive the re-entry.

The system automatically will review is the connection problem you had with during the Oreha Preveza was from the server side and this can take 24 to 48 hours to granted the re-entry and you will receive it in the character mail.

Please wait the time to verify that you receive or not the re-entry.

Hope this information help you!

[Aegis]

Thank you very much, the issue was resolved!

[Kagami]

Hi @Aegis

Hope you are doing well!

Thanks you for let us know that you the problem was resolved and you got you ticket back.

Hope you have a nice day and see you in Arkesia!

Please let us know if you need help with something else.