Blocked access and I am not using VPN

[astermaster9]

I am playing in EU Central and using Cellular Data lycamobile DK. When the vpn changes came I started to receive Authentication 100101 error. Can you please try to resolve the issue. I can provide you with information if you need. I have invested so much time into this game and I am sad I cannot play it at the moment.

[Achieveme]

Hello @astermaster9

Thank you so much for taking the time report this issue I apologize for any inconvenience this caused to your gameplay.
Actually we have this information related to that error code:

Usage of a VPN and/or Error 10010

Heroes of Arkesia, We have put blockers in place to prevent users from connecting to Lost Ark through VPN services. This is one of the steps we are taking combat botters, as it will help prevent them from being able to circumvent some of the restrictions we have in place and make it more difficult for them to connect to the game. While we understand that some legitimate players may use VPNs for other reasons, please note that using a VPN is against the Amazon Games Terms of Service. You can f…

I understand for the post that you are not using VPN In that case I suggest to contact the chat support and open a case to work on your specific issue.

Best wishes
Keep gaming hero!