Boss rush ticket lost due to the server issues

Game Support English Support
1

Well the title say it all.
All i wanna add is na east azena server character Tarraskk, and if here is the the proper way to contact for this issue please advise me to where to go.

2

I have lost 3 boss rush tickets already to this issue

3

Hello @ricardo_salve

Hope you are doing great and I apologize about this situation where you lost your rush ticket due to server issues.
I would like to point that for this situations we have an automatic system that refund the tickets lost to the players when there is in fact a servert issue or a inside error. Normally tales about 24-48 hrs to receive the ticket if this the case.
Here is some more information related:

Keep gaming hero!

4

Tyvm for the info!

5

i’m happy to inform you that your system not allways work , i got server kick in loading screen to argos few weeks a go … never got the ticket back , got kicket from boss rush same story

its your automatic sytem not always work , and your respond with it is automatic too , just keep ignore the problem xd

6

Hey heroes

I understand this situation is frustrating even though we can not add the ticket manually over the forum service. I would suggest to report the error by creating a web ticket Contact Us | Amazon Games follow some basic trobleshooting for disconections: Troubleshooting EAC Issues - Support | Amazon Games.
By last you can refer to this post and add your information to give visbility of the situation:
EAC OFFLINE | SPELPWP1P2NT Mega Thread

Best wishes heroes!