So as we know on the First of April, we were given Ticket Boxes.
I made an honest but stupid mistake, thinking it was Cube Ticket vs Boss Rush Ticket.
So I ended up with 3 t2 boss rush tickets on my t3 character.
If I was able to move them to my alts, sure no problem.
But because I am unable to, now I am stuck with 3 useless tickets.
Decided to send a message to AGS Support to see if I can resolve this issue.
Since I come from other MMOs and other online games, where mistakes like this happen.
With a ticket and a few messages to support issues like this get gets resolved, and items get swapped/ deleted and remailed.
However, when I interacted with AGS Support, I am unable to switch it.
I understand that people can potentially take advantage of issues like this, where they pick the wrong outfit from the Outfit Box we got because they did not like what they chose and wanted to swap.
But my situation is kind of different. Whereas I am just losing out here because of an honest mistake. Like yes, it’s my fault, but I honestly believe if the game has good customer service they should be able to help with this situation.
Here’s my message to AGS, your guys at support have great service. The person I interacted with was a really nice guy, doing the best they could to help. However, I believe there should be some system changes, regarding how to help players. Mistakes like this will happen and can easily happen, most items look the same, and there is no hard confirmation before accepting anything.
In preparation for the future, you guys need to think of a way to approach problems like this, because when other games can easily resolve issues like this and you guys cannot. It will leave a sour taste in your customer’s mouth. Do understand that this service should not be taken advantage of. There can be rules such as only once every X months, or only for certain situations such as these, were when you picked the wrong item you gain 0 benefits from it.
Hopefully, my message gets to AGS and maybe helps them improve their service even more. Enjoy the game a lot, been waiting for a very long time for this game to be released in NA. I wish the best for AGS and Smilegates and would want them to succeed with Lost Ark. And I believe one of their next steps is to have a great support system and customer service.
Let me know down below who else made the same mistake as me cause we didn’t read properly or assumed the wrong thing LOL.