I’ve submitted a few support tickets for the two tickets I’ve lost, one hard mode and one normal. I’m only getting back the automated/templated “trust our system, it should come in 24 hours if the DC was our fault” emails. But I’m well beyond the 24 hour mark and no returns, so are you saying the EAC error disconnects are somehow our fault? Would love to get a real human response on that, just to know if I should give up on getting tickets back as soon as they’re gone.
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Hi @Childless.
Hope you’re great 
I’m sorry you’re experiencing this EAC errors, I understand how frustrating can be lose an entry ticket, also your time; thanks for bringing this situation to our attention.
The automated system provides a re-entry ticket for the instance if in fact the reason the player was disconnected, was due to server side issues. I understand this might be different from the EAC disconnections you are experiencing.
May I ask if you did try sort of troubleshooting to the EAC errors? Thank you in advance.
If you didn’t do you can give it a try when you have a chance:
Troubleshooting EAC Issues - Support | Amazon Games
If you’re experiencing this issues with the eac, we can help investigating, when you have a chance, please use the link here to speak with our Customer Service team:
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
As a last step when you have a chance please go and provide this situation as feedback in our forums section or via the in game tools, so our team can due their diligent research on the matter.
Game Feedback - Lost Ark Forums
Stay Safe
laughable
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Any of the EAC “fixes” that have been suggested since the issues began I’ve done. Rolling back the EAC, the client update via Steam, all of it.
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Hi again @Childless.
Thank you for providing all the information so far and also the steps that you have tried. As mentioned above when you have a chance use the link above to speak to our customer service, please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
We thank you for your patience, and apologize for the inconvenience!