Update to Gold Seller Spam and Bots
We are constantly adjusting tools, improving chat filters, and acting on reports to ban gold sellers and bots from the game at a rapid rate. In fact, spammers last an average of less than 10 minutes in-game before getting banned. However, it is clear that there are more actions we can take to put a stop to this problem.
Additionally, we’re currently making improvements to our anti-cheat and anti-spam tools. While we won’t detail these plans (as doing so can open the door for bad actors to try and circumvent our efforts), upgrades are on their way. Another step we have taken to help combat chat spam is to restrict area chat for characters under level 30. While we understand that area chat is an important feature in Lost Ark, this will stop spammers from being able to instantly create new accounts in order to spam. Players under level 30 will still be able to participate in chat with groups, friends, in dungeons, and more.
Player reports are instrumental in helping us ban spammers and bots. Submit a report in-game by holding ‘CTRL’ and clicking on a player name in the chat window. Be sure to select the “Suspected Scamming/Cash Transaction” or “Suspected Use of Illegal Programs (Bots)” option from the dropdown menu, as it will aid our support team in taking swift action. It’s also worth remembering that while we work to improve our fixes for spammers in chat, you can always create a new chat tab by clicking the “+” icon in the chat box and selecting the chat types you want to include or exclude, such as area chat.