So I purchased with real life money in 2 different transctions that was about 70 dollars and got the royal crystals and used that to buy the blue monthly crystal pack that was 3600 crystals in the ingame store. When i did that it never sent me the crystals i never got anything… but it charged my debit card. IGN: Snotling Server: Na East Ladon
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Hello @xaine58,
Thank you for taking the time to reach out to us, I apologize for the inconvenience you’re having with the purchase you made.
Please try these steps to confirm it’s not a visual bug:
- Close Lost Ark completely
- Close Steam
- Run Steam as administrator
- Check the game files on Steam
- Open Lost Ark.
If after doing this the issue persists, please contact our customer service live chat so that our team can look further into this, if needed they will escalate the issue to our devs to make sure you receive the items you bought.
Hope this helps! 
ive done all that but heard no responce on it, and what do you mean by check the game files on steam?
Hey @xaine58,
Thank you for replying.
If you haven’t received any updates on your case you can contact again and one of our agents will check your ticket and provide you an update. Regarding the step 4, is to verify the games files integrity.
Let me know how it goes! 
okay its verifying now thank you. hopefully this works and they said they are escalating to devs waiting on responce
No that did not work and still havent heard anything 