Bought both Platinum & Gold Pack / Only got 7k Crystals

I bought both the Platinum Pack and the Gold Pack and only have 7k Royal Crystals in the store without having made any purchases so far. I had 11k earlier when I checked and suddenly 4k are just gone for no reason at all (150 Blue Crystals in the Screenshot are from leveling). I can provide whatever information is necessary.


Hope you having a great day! :grin:

I’m sorry your crystal disappeared from your account.

Please try this troubleshooting to check if it is a visual bug.

  1. Close Lost Ark completely
  2. Force Stops Steam
  3. Run Steam as administrator
  4. Verify game files on steam (Steam Support :: Verify Integrity of Game Files)
  5. Re-lunch Lost Ark.

Let me know how it goes! :wolf:

I did all the steps you described earlier and nothing changed, don’t know if I am overlooking something :confused:

I still have all the items from the gold founder’s pack, but I’m missing the 4k Crystals.

Hello again @BRADLEY,

In this case, we need a deeper look into your account by the developers team to check what happen with the 4k crystals that are missing from the gold pack.

For this please contact us with this link:

Be ready with the following information.

  1. Player Name
  2. Region Name
  3. Currency name, quantity, and detail
  4. The link to this post

Hope we can fix this as soon as possible, cheers! :mage: