Bought pheons from in game store but didn't receive

So I bought 100 Pheons for 850 Crystals off the in game store. It most definitely took my crystals but I never received them in my product inventory… They are nowhere to be found. Submitted a ticket but of course there is no way to check the status and have not heard anything back.

Hello! I’ve moved this thread over to the game support.

In the meantime I suggest waiting for the response from your ticket. Thanks.

Hello @Akeima !!!

Welcome to the forums! :smiley:

I am so sorry for what happened with your currency.

Please follow this link:

There on the live chat, they can check your account and give a hand.

I hope everything gets fixed soon.